Product / Shared inbox
WhatsApp shared inbox
One number your whole team works from
Everyone answers from the same WhatsApp number at the same time, and the whole history stays with the customer instead of the handset it happened on.
The bot is paused while an agent is in the thread. One click hands it back.
Details the conversation collected earlier sit beside the thread, not in someone’s head.
The composer shows how much of the 24-hour service window is left.
How it works
01
Connect the number
The business number is registered once. From then on every message to it lands in the same inbox rather than a phone.
02
Add your people
Invite the team, give each person a role, and they answer from their own login on their own device.
03
Take a conversation
Assign it to yourself or to a colleague. The bot pauses as soon as a human is in the thread.
04
Hand it back
Resume automation with one click, or transfer to another agent or team without the customer noticing.
What it does
Real time across the team
Several agents can be in the inbox at once. New messages, assignment changes and replies appear without a refresh.
History belongs to the contact
Every message, note, campaign send and flow answer is kept against the customer record — not the handset it happened on.
Assignment, so nothing sits
Conversations can be assigned to a person or a team, and filtered by mine, unassigned or all.
Contact panel beside the thread
Anything collected earlier in the conversation — order number, city, language, form answers — shows next to the messages.
Chatbot paused, then resumed
While a human is handling the chat, automation stops so the bot never talks over the agent. One click resumes it.
Custom action buttons
Buttons in the chat header call your own endpoints — create a ticket, trigger a refund — without leaving the thread.
The 24-hour service window
WhatsApp only allows free-form replies for 24 hours after the customer’s last message. The composer shows the time left, and offers an approved template once it closes.
What the customer sees
One thread with the business. No new number when the agent changes, no repeating the story, no “please share your order ID again”.
Talk to a person
Tell us what your team is dealing with.
We will walk your own use case through the product on a call. Pick a plan and your workspace is live as soon as payment clears, or book a demo and we will pick it up from there.