Product / Saved replies
WhatsApp saved replies
The same answer, from everyone
Two keystrokes drop in wording your business has already agreed on, with the customer’s name and details already filled in.
Most-used replies sort to the top, so the common answer is the first one an agent sees.
Name, phone and agent name fill themselves in. Anything else becomes a field to complete.
The preview shows exactly what the customer will get, buttons included, before it sends.
How it works
01
Write it once
A manager or admin writes the reply, gives it a category and a slash shortcut, and saves it for the team.
02
Type the shortcut
In the composer an agent types / and the first letters. The list filters as they type, most-used first.
03
Fill the blanks
Name, phone and agent name are already in. Anything else opens as a field in a preview dialog with a live preview beside it.
04
Send
The finished message goes out with its buttons attached, and the usage count on that reply goes up by one.
What it does
Slash shortcuts
Every reply gets its own shortcut. Typing / in the composer filters the list without leaving the keyboard.
Categories
Group replies by orders, payments, returns, greetings — whatever your team argues about most.
Fields that fill themselves
Customer name, phone number and the agent’s own name are substituted automatically from the conversation.
Everything else becomes a field
Any other blank in the text opens as an input in a preview dialog, so nothing goes out with a placeholder still in it.
Buttons on a reply
A saved reply can carry quick reply buttons or a single link button, so the customer answers with a tap.
Usage counts
Each reply tracks how often it was used and sorts most-used first — which also tells you what to automate next.
Agents use, managers edit
Agents can insert any reply. Only admins and managers can create, edit or delete them.
What the customer sees
A written, complete answer with their own details in it — not a paraphrase that changes depending on who happened to pick up the chat.
Talk to a person
Tell us what your team is dealing with.
We will walk your own use case through the product on a call. Pick a plan and your workspace is live as soon as payment clears, or book a demo and we will pick it up from there.