Official WhatsApp Business Platform

WhatsApp, run like a real channel.

For teams whose customer chats still live on somebody's personal phone — one number the whole company works from, and replies written from your own order, billing and booking data.

Get started Contact us for a demo

Messago

online

TODAY

Where is my order?

10:41

Hi Priya — order #GN-48213 shipped on 30 Jul. Out for delivery Thursday, 6 Aug.

10:41 ✓✓

Track order

10:42

Delhivery · AWB 4128 8831 902
Now at the Jaipur hub.
Anything else I can pull up?

10:42 ✓✓

Message

▶

Live lookup

The tracking line came from the client's own order system, not a canned reply.

Official WhatsApp Business Platform

Built on Meta's Cloud API

Data hosted in India

No markup on message charges

Running on Messago

Businesses that moved their number off a handset.

GroNext Future
Private Limited

Agri-input distribution. Dealer orders and dispatch updates handled by the team, not one salesman's phone.

gronext.in ↗

Digital World

Retail and service enquiries answered from a shared inbox, with saved replies keeping every agent on the same wording.

digitalworldindia.in ↗

GauNext Organics
Private Limited

Direct-to-customer organics. Order status and delivery questions answered automatically, people brought in when it matters.

gaunext.com ↗

The situation today

WhatsApp is already your busiest channel. It just isn't being run.

The history walks out

Every conversation sits in one person's phone. When they leave, so does the customer's entire past with you.

The number gets blocked

Broadcast lists and unapproved bulk messages from a personal account are exactly what gets a number restricted.

Nothing is measured

No one can say how many enquiries came in, how many went unanswered, or who took how long to reply.

Before

One phone, one person, no history.

→

After

One shared platform, the whole team, a full audit trail.

Instead of a demo video

What one conversation actually looks like.

A single thread, start to finish. On the right, what the platform did at each moment.

Messago online

TODAY

Hi, need help with my order

10:41

Hi Priya — welcome back to Messago. What can I help with?

10:41 ✓✓

Track an order

Return or replace

Talk to a person

Track an order

10:42

Order #GN-48213 · 2 items · ₹2,180
Shipped 30 Jul · Delhivery AWB 4128 8831 902
Out for delivery Thu, 6 Aug.

10:42 ✓✓

It says Jaipur hub since Friday. Can someone check?

10:43

Handed to Ankita S. · bot paused

Priya, this is Ankita from Messago. I'm chasing Delhivery now and will confirm by 5pm today.

10:44 ✓✓

01 A greeting fires within a second First message of a new conversation triggers the greeting, with up to ten buttons. Nobody waits for an agent to be free. Auto-replies →

02 The tap picks the branch "Track an order" routes into the order-status flow. Every button has its own branch, including the ones that fail. Flow builder →

03 This step called your system The order number, courier, AWB and delivery date were not typed by anyone. Messago read them from the business's own order system and composed the line. Answers from your systems →

04 A person takes over, by name Anything the flow cannot settle goes to a queue and lands with a named agent. The bot pauses so it never talks over her, and one click resumes it. Shared inbox →

The difference

Replies written from your own data.

Most WhatsApp tools send the same message to everybody. Messago asks your system a question first, then writes the answer for that one customer.

1 · Customer asks

When is my next premium due?

14:06

+91 98290 41288
no policy number given

→

2 · Messago calls your API

GET /api/policies/lookup
  ?msisdn=919829041288
200 OK
{
  "name": "Priya R.",
  "policy": "HL-2291884",
  "plan": "Health Shield",
  "due_on": "2026-08-14",
  "amount": 18450,
  "mode": "Quarterly",
  "advisor": "Nikhil B."
}

→

3 · Composed reply

Hi Priya — your Health Shield policy HL-2291884 has ₹18,450 due on 14 Aug 2026 (quarterly).

14:06 ✓✓

Pay now

Talk to Nikhil

Figures are illustrative — the values come from whatever your system returns.

Reads your orders, billing or bookings

Any HTTP endpoint you already have. Fields from the response are mapped into the reply and kept for the rest of the conversation.

A different reply per customer

Same question, different answer — because the answer is assembled from that customer's record, not from a canned template.

Missing data hands off, never stalls

If the lookup fails or the record is incomplete, the conversation goes to a person with everything gathered so far attached.

See the whole worked example →

What's inside

Six things your team will use on day one.

Risk

The number stays safe.

The fastest way to lose a WhatsApp number is to bulk-send unapproved wording from an ordinary account. Everything here exists to stop that.

Approved wording only

Anything sent outside an open conversation uses a template Meta has already cleared.

Automatic pacing on bulk sends

Campaigns are metered out rather than fired in one burst, whatever the list size.

Opt-out handled

Customers who opt out are excluded from further campaign sends.

A full audit trail

Who sent what, to whom, and when — kept against the contact, not a handset.

Role-based access

Agents answer; only the people you choose can send a campaign or edit a template.

Pricing

Four plans. Everything listed.

Per month, billed to your business. Message charges are separate and go straight to Meta.

Three steps, then your team moves in.

Connect the number

A new number, or one you already use — as long as it isn't currently active on the WhatsApp consumer app.

Verify with Meta

Business verification and display-name approval run on Meta's side. We prepare the submission and tell you exactly what they asked for.

Move the team in

Add users, set roles, load your first templates and saved replies, and switch the number over.

Meta's business verification timing sits outside our control, so we do not quote a go-live date. What we can tell you is where your submission is at any point.

Questions