Product / Reporting
WhatsApp analytics
Find out what is actually happening on the number
How much came in, how much was handled without a person, how long customers waited, and which agent is carrying the week.
Every figure carries its change against the previous period of the same length.
Agent analytics compares people on handled volume, time to resolve and customer wait.
The widget builder is how you get the number your business argues about, not ours.
How it works
01
Pick a period
Today, this week, this month, or a custom range. Every figure is compared against the previous period of the same length.
02
Read the headline numbers
Messages, live conversations, campaigns sent, and the share handled automatically — the four that tell you whether this is working.
03
Build the widget you need
Choose a data source and a metric, group it by a field, filter it, and show it as a number card or a line, bar or pie chart.
04
Share it
Put the widget on a dashboard your team can see, and export the underlying figures when someone wants them in a spreadsheet.
What it does
The four headline figures
Messages, live conversations, campaigns sent, and the share of conversations closed without a person ever typing.
Period-over-period, always
Ranges from today through to a custom span, each shown with its change against the equivalent previous period.
A widget builder
Pick a data source, a metric, a chart type — number, line, bar or pie — group by a field, filter it, and share it with the team.
Agent analytics
Chats handled, average time to resolve, customer wait time, and an agent-by-agent comparison for the same period.
Campaign results in the same place
Sends, deliveries, reads and failures sit alongside conversation volume rather than in a separate export.
Export
Analytics export is available on Pro and above, so the numbers can go into whatever your finance or ops team already uses.
Talk to a person
Tell us what your team is dealing with.
We will walk your own use case through the product on a call. Pick a plan and your workspace is live as soon as payment clears, or book a demo and we will pick it up from there.