Product / Shared inbox

Shared inbox

One number your whole team works from

Everyone answers from the same WhatsApp number at the same time, and the whole history stays with the customer instead of the handset it happened on.

Get started
messago.xylm.ai / inbox +91 98290 41288 · Messago
Priya Raghunathan +91 98290 41288 Create ticket Refund order Ankita S.
Chatbot paused · resume

It says Jaipur hub since Friday. Can someone check?

10:43

Priya, this is Ankita from Messago. I'm chasing Delhivery now and will confirm by 5pm today.

10:44 ✓✓

Type a message, or / for a saved reply Service window 21h 12m left
1 2 3

1The bot is paused while Ankita is in the thread. One click hands it back.

2Details the conversation collected earlier sit beside the thread, not in someone's head.

3The composer shows how much of the 24-hour service window is left.

How it works

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What it does

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What the customer sees

One thread with the business. No new number when the agent changes, no repeating the story, no "please share your order ID again".

Messago online

It says Jaipur hub since Friday. Can someone check?

10:43

Priya, this is Ankita from Messago. I'm chasing Delhivery now and will confirm by 5pm today.

10:44 ✓✓

Confirmed — it left Jaipur this afternoon. Delivery is Thursday, 6 Aug.

16:52 ✓✓

Works with

Saved repliesSlash shortcuts inside this composer. Roles and accessWho can see which conversations.