Product / Saved replies

Saved replies

The same answer, from everyone

Two keystrokes drop in wording your business has already agreed on, with the customer's name and details already filled in.

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messago.xylm.ai / saved-replies 34 replies · 4 categories
All Orders Payments Returns Greetings SORTED BY USE
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1 2 3

1Most-used replies sort to the top, so the common answer is the first one an agent sees.

2Name, phone and agent name fill themselves in. Anything else becomes a field to complete.

3The preview shows exactly what the customer will get, buttons included, before it sends.

How it works

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What it does

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What the customer sees

A written, complete answer with their own details in it — not a paraphrase that changes depending on who happened to pick up the chat.

Messago online

Any update on my refund?

11:20

Hi Priya Raghunathan, your refund for order GN-48213 has been approved. It reaches your account in 5–7 working days. — Ankita

11:21 ✓✓

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Works with

Shared inboxWhere the slash shortcut is typed. → Approved messagesFor anything sent outside the window. →