Product / Auto-replies

Auto-replies

Everyone gets an answer, straight away

A greeting on the first message, keyword rules for the questions you already know, business hours for the ones that arrive at midnight, and a fallback so nothing ends in silence.

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messago.xylm.ai / automation / keyword-rules Automation: around the clock
PRITRIGGERMATCHACTION
{{ r.pri }} {{ r.trigger }} {{ r.match }} {{ r.action }}

Business hours

{{ h.d }} {{ h.t }}
1 2 3

1Priority decides which rule wins when two could match the same message.

2Business hours are set per day, with a separate message for out of hours.

3The fallback catches anything unmatched and hands the chat to a person.

How it works

{{ s.n }}

{{ s.t }}

{{ s.d }}

What it does

{{ d.t }}

{{ d.d }}

What the customer sees

A reply in the first second, at eleven at night, with buttons instead of a form. If nothing matches, a person is told rather than the customer being ignored.

Messago online

hi

23:14

Welcome to Messago. We are back at 9:30am, but I can still help right now — what do you need?

23:14 ✓✓

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Talk to a person

Works with

Flow builderWhen a rule needs to become a conversation. → Shared inboxWhere a hand-off lands, with the bot paused. →