Product / Flow builder

Flow builder

Build the conversation by dragging steps

A canvas of steps wired together. Ask a question, branch on the answer, call your API, and give every outcome — including the failures — somewhere to go.

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messago.xylm.ai / flows / order-lookup Published · v4

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1 2 3

1The API step maps fields out of the response and keeps them for the rest of the conversation.

2The reply is composed from those fields, so it says this customer's courier and date.

3The failure branch exists. A lookup that comes back empty hands off instead of stalling.

How it works

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What it does

Eleven step types

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What the customer sees

None of the canvas. Just a short exchange that asks one thing, answers with their own details, and stops when it should.

Messago online

Sure — what's the order number? It starts with GN.

18:02 ✓✓

GN-48213

18:02

Found it. GN-48213 is with Delhivery, AWB 4128 8831 902, arriving Thu 6 Aug.

18:02 ✓✓

That's all, thanks
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Works with

Answers from your systemsWhat the API step is actually for. → Forms in chatWhen a step needs more than one answer. →