Product / Answers from your systems

Answers from your systems

Replies written from your own data

The customer asks. Messago asks your system. The reply comes back composed from live values — their policy, their order, their appointment — and hands off when it cannot answer.

Get started
messago.xylm.ai / flows / premium-due / step 3 · API call Test passed · 412ms

Request

GET https://api.suraksha-insure.in/v1/policies/lookup
msisdn = contact.phone Authorization = •••• stored

Map the response

FIELD IN RESPONSESTORE AS
{{ m.from }} → {{ m.to }}

If the call fails or returns nothing

Hand to team · Policy servicing, carrying everything collected so far.
1 2 3

1You name the fields you want out of the response. Those names are usable in every later step.

2The failure path is part of the step, not an afterthought — it hands the chat to a named team.

3The reply is assembled from the values that came back, and previewed before it is published.

How it works

{{ s.n }}

{{ s.t }}

{{ s.d }}

What it does

{{ d.t }}

{{ d.d }}

Also here

AI answering, on your own key

For the questions that are not a lookup — what does this plan cover, do you deliver to my pin code — connect a model and give it your own material.

Your account, your key

Connect OpenAI, Anthropic or Google with your own API key. It is stored encrypted and the usage is billed to you by them, not marked up by us.

Give it your material

Policies, plans, delivery rules, the wording you want used — added as contexts the model answers from.

It hands off when it cannot answer

We will not claim it never invents anything. It answers from the material you give it, and anything outside that goes to a person — which is the part that matters.

What the customer sees

Their own numbers, in the first reply, without giving a policy number or waiting for office hours. The second customer asking the same question gets a different answer.

Suraksha Insure online

When is my next premium due?

14:06

Hi Priya — your Health Shield policy HL-2291884 has ₹18,450 due on 14 Aug 2026 (quarterly). Your advisor is Nikhil Bhandari.

14:06 ✓✓

Pay now
Talk to Nikhil

Figures illustrative — values come from your system

Works with

Flow builderWhere the API step lives. → Shared inboxWhere a hand-off lands, with the data attached. →