Product / Reporting

Reporting

Find out what is actually happening on the number

How much came in, how much was handled without a person, how long customers waited, and which agent is carrying the week.

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messago.xylm.ai / reports Today Last 30 days Custom

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Conversations per day

BAR · GROUPED BY DAY

04 JUL18 JUL02 AUG

Agents

AGENTHANDLEDAVG RESOLVEAVG WAIT
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1 2 3

1Every figure carries its change against the previous period of the same length.

2Agent analytics compares people on handled volume, time to resolve and customer wait.

3The widget builder is how you get the number your business argues about, not ours.

All figures shown are examples, not results from a real account.

How it works

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What it does

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Works with

CampaignsWhere the campaign figures come from. → Roles and accessWho is allowed to see the reports. →